Frequently Asked Questions

Everything you need to know about your BATCH experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Where are BATCH garments manufactured?

We partner with ethical factories in Portugal and Peru that prioritize fair labor practices and high-quality craftsmanship to ensure every piece meets our premium standards.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments through Klarna and Afterpay.